Agile Financial Services Pty Ltd respects your privacy and is committed to protecting the personal, financial, taxation, business and identification information you provide to us.
1. Introduction
This Privacy Policy explains how Agile Financial Services Pty Ltd, referred to in this policy as “Agile Financial Services”, “we”, “our” or “us”, collects, uses, stores, protects and discloses personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable Australian laws and regulatory obligations.
2. Types of Information We May Collect
Personal Identification Information
- Full name
- Date of birth
- Gender, where relevant to the service requested
- Residential address
- Postal address
- Email address
- Phone number
- Occupation and employment details
- Copies of identification documents, where required
Taxation and Financial Information
- Tax File Number, where legally permitted and required
- Australian Business Number
- Australian Company Number
- Income details
- Employment income statements
- Business income and expense records
- Bank account details
- Superannuation information
- Investment and rental property information
- Loan, mortgage and finance information
- Financial statements and supporting documents
- ATO, ASIC and government-related correspondence
Business and Company Information
- Business name
- Company name
- Director and shareholder details
- Trust, partnership or company structure information
- ASIC registration information
- Payroll, bookkeeping and accounting records
- Business activity statements and GST information
Website and Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Cookies and analytics data
3. How We Collect Information
We may collect information directly from you when you:
- Complete an online enquiry form
- Book a consultation
- Contact us by phone, email or in person
- Provide documents for tax, accounting or finance purposes
- Engage us to provide professional services
- Subscribe to updates or newsletters
- Make a payment
- Use our website
We may also collect information from third parties where authorised or legally permitted, including:
- Australian Taxation Office
- Australian Securities and Investments Commission
- Banks and financial institutions
- Mortgage lenders and brokers
- Credit reporting bodies
- Employers
- Accountants
- Solicitors
- Government departments
- Software and cloud service providers
4. Why We Collect Your Information
We collect and use personal information for purposes including:
- To verify your identity
- To provide requested services
- To communicate with you about your matter
- To prepare and lodge documents with government agencies
- To assist with ATO, ASIC or lender requirements
- To manage client records
- To issue invoices and process payments
- To improve our website, systems and client experience
- To send important updates, reminders and service notices
- To comply with legal and professional obligations
5. Sensitive Information
In some cases, we may collect sensitive information where it is necessary to provide our services, where you have consented, or where required by law.
Sensitive information may include identity documents, tax file numbers, financial records, government identifiers and other confidential client information.
6. Tax File Numbers
Where we collect Tax File Numbers, they are handled in accordance with applicable Australian laws and regulatory requirements.
Tax File Numbers are collected only where required for taxation, accounting, superannuation or related professional services. We take additional care to protect this information from unauthorised access, disclosure or misuse.
7. Disclosure of Personal Information
We do not sell, rent or trade your personal information.
Your information may be disclosed to:
- Australian Taxation Office
- Australian Securities and Investments Commission
- Australian Business Register
- Financial institutions
- Mortgage lenders
- Credit reporting bodies
- Government departments and regulators
- Professional advisers
- Legal representatives
- Cloud software providers
- IT and security service providers
- Payment processors
- External consultants or contractors assisting us
- Any other party where required or authorised by law
8. Overseas Disclosure and Cloud Storage
Some of the software, cloud, accounting, communication or document management systems we use may store or process information outside Australia.
Where information is stored or processed overseas, we take reasonable steps to ensure that service providers use appropriate privacy, confidentiality and security safeguards.
9. Cookies and Website Analytics
Our website may use cookies, tracking tools and analytics technologies to improve performance, understand visitor behaviour and enhance your experience.
Cookies may help us understand:
- Which pages are visited most often
- How users navigate our website
- Which devices and browsers are used
- Whether website features are working correctly
- How we can improve website content and usability
You can disable cookies in your browser settings. However, some website features may not function correctly if cookies are disabled.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include:
- Secure cloud storage
- Password-protected systems
- Multi-factor authentication where available
- Access controls
- Encrypted communications where appropriate
- Secure document handling
- Staff confidentiality obligations
- Regular review of systems and access permissions
- Secure disposal or deletion of information no longer required
While we take reasonable steps to secure your information, no electronic transmission, website, email system or online storage method can be guaranteed to be completely secure.
11. Retention of Information
We retain personal information for as long as required to provide our services, comply with legal and regulatory obligations, maintain business records, resolve disputes and protect our legal rights.
When information is no longer required, we will take reasonable steps to securely destroy, delete or permanently de-identify it.
12. Access to Your Information
You may request access to the personal information we hold about you. We may need to verify your identity before providing access.
In some circumstances, access may be refused where permitted by law, including where providing access would breach another person’s privacy, prejudice legal proceedings, or be unlawful.
13. Correction of Information
If you believe the personal information we hold about you is inaccurate, incomplete, outdated, irrelevant or misleading, you may request that we correct it.
We will take reasonable steps to correct information where appropriate.
14. Marketing Communications
We may send you newsletters, tax updates, business reminders, service announcements or other information that may be relevant to you.
You may opt out of marketing communications at any time by using the unsubscribe option, where available, or by contacting us directly.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
16. Complaints
If you have concerns about how we handle your personal information, you may contact us using the details below.
We will review your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology or business operations.
The updated version will be published on our website with the effective date shown at the top of the policy.
18. Contact Us
Email: admin@agilefs.com.au
Phone: 0416 250 489
Melbourne Office
Level 19, 180 Lonsdale Street
Melbourne VIC 3000
Campbellfield Office
302/515 Cooper Street
Campbellfield VIC 3061
This Privacy Policy is intended to provide general information about how Agile Financial Services handles personal information. It should be reviewed periodically to ensure it remains suitable for the business, website functionality and applicable legal requirements.